Support Centre

We're here to help.

Whether you need onboarding help, have a billing question, or want to refine your monitoring profile, our team is one message away.

Email support

Email our support team and we respond within one business day.

support@ngogabriel.com

Sales enquiries

Considering a plan or need a custom setup? Our team will help you choose.

Read the guides

Learn how MentionMe filters mentions, builds your profile and sends alerts.

How it works

Account & billing

For changes to your plan, invoices, refunds or seat management, email billing@ngogabriel.com with your account email and we'll take it from there.

Response times

  • General: within 1 business day
  • Billing: within 1 business day
  • Urgent: same day where possible